The Springfield/Greene County 911 Center is the hub of emergency communications throughout both the city and county. Acting as the central base of incoming 911 emergency calls from the public, as well as outgoing communications to personnel in the field, the facility is the true "nerve center," incorporating a cooperative interaction of cutting edge technology and a highly trained work force. This combination of skilled employees and ever-changing technological capability ensures that the citizens of the city and county can expect an efficient and professional response to any emergency-related contingency.
Basic 911 services have been available in the Springfield community since 1979. In 1985, the Springfield Fire and Police Departments consolidated their dispatch and telephone operations and in 1989 Emergency communications was established as a municipal department by action of the City Council. In 1994 the department became the 911 answering point for the Greene County enhanced 911 emergency telephone system, incorporating among its improved technological capabilities the ability to identify an incoming caller's phone number and address. Other technological advances have since enabled the department to assist the public and emergency personnel in ways that were simply not imaginable at the outset of the basic services established in 1979. The department continues to grow and change, and it remains versatile to future changes or expansions necessary to continue to meet the ever-changing needs dictated by unpredictable emergency situations.
The Springfield/Greene County Emergency Communications Department serves as the access point for 911 callers needing public safety services. Upon receiving the call, department personnel must act quickly and without hesitation in order to insure the quickest and most accurate response possible. As such, the employees are very highly trained, constantly honing key communications skills and staying up to date on the latest technologies in the field. The department's employees are dedicated to assisting citizens in times of crisis in the most efficient, professional and dedicated manner possible.