911 emergency communications, springfield-greene county:

When to Call 911?

Anytime you need police, fire or ambulance services dispatched!

The Emergency Communications Department is committed to efficiently and compassionately answering the public's 9-1-1 call for emergency service response. The Springfield-Greene County 911 Emergency Communications Department serves as the access point for the 9-1-1 caller needing public safety services. Departmental personnel have the direct responsibility for quick relay and dispatch for fire, police, and emergency medical services. Calls from the entire county are processed through the 911 Operations Room at the Public Safety Center. We currently serve fourteen fire agencies, nine law enforcement agencies, and transfer to local emergency medical services.

photo: 911 dispatchers monitor their screens of information

Mission

The people of our community and our public safety user agencies are the reasons we are here. The 911 Emergency Communications Department is committed to answering the public's call for emergency service response and to provide the assistance they need. Our commitment is demonstrated by staff that is exceptionally trained and focused on customer service. Our staff is effectively equipped to provide efficient and professional service to the public safety agencies we serve and the community at large.