City of Springfield News Releases (General)

Posted on: August 20, 2014

Citizens pleased with overall direction of City, according to 2014 Citizen Survey

Citylogo.jpg

FOR IMMEDIATE RELEASE

The results of the 2014 Citizen Survey are in, and they show that Springfieldians are pleased with the overall direction their city is taking and they feel they are receiving a good value for their taxes they pay. Overall citizen satisfaction in the City of Springfield is 15% higher than the Kansas/Missouri average and 12% higher the national average, according to independent research firm ETC Institute.

The Composite Customer Satisfaction Index for the City also improved one point from 2011, while the national index decreased by two points during the same period.

“That’s something you all should be very proud of and is an indication the city is moving in the right direction,” said Chris Tatham with ETC. Tatham presented the results to the City’s leadership team and to City Council Tuesday.

The 2014 Citizen Survey (download the complete report at the link below) involved mailing surveys to a random sample of Springfield residents in the spring. Follow-up phone surveys were completed approximately a week later. The goal was to have 800 completed surveys. Springfieldians completed 932 surveys. With a confidence level of 95 percent, the margin of error for the 2014 survey is +/- 3.2 percent overall. Citizens from all income brackets, ages, genders and locations are well represented in the 2014 survey.

Most residents are most satisfied with Springfield Fire Department Services and are least satisfied with traffic flow. Regarding public safety, residents generally feel safe in their neighborhoods, but some residents expressed concern with safety in downtown Springfield.

Significant changes from the last survey, performed in 2011, include notable short-term increases in ratings of the City as a place to work (+5 percent); quality of the stormwater management system (+5 percent); and effectiveness of City communication with the public (+4 percent); location of the City’s drop-off recycling sites (+4 percent).

Notable short-term decreases include cleanliness of City streets and public areas (-6 percent); overall maintenance of City streets and infrastructure (-5 percent); maintenance of major City streets (-5 percent); maintenance of neighborhood streets (-5 percent); City efforts to prevent crime (-5 percent); and overall enforcement of City Code and ordinances (-4 percent).

The survey also asked citizens to indicate areas the City should prioritize.

Based on those results, Tatham said if the City wants to see its overall satisfaction rating increase, the City should emphasize improvements to traffic flow, the maintenance of city streets and public safety over the next 2-3 years.

# # #

For more information, contact: Cora Scott, Director of Public Information & Civic Engagement, 417-864-1009 (office) | 417-380-3352 (cell), cscott@springfieldmo.gov.

Citizen Survey 2014
Facebook Twitter Google Plus Email

Other News in City of Springfield News Releases (General)

CouncilSummary.jpg

Dec. 15 City Council meeting summary

Posted on: December 15, 2014
_WeeklyEvents.jpg

Weekly Calendar for December 15-19

Posted on: December 15, 2014
Citylogo.jpg

Nov. 24 City Council meeting summary

Posted on: November 24, 2014
_sw_wwt_plant.jpg

Springfield ‘saves’ Hollywood

Posted on: November 18, 2014
Citylogo.jpg

Springfield to rally for peace Saturday

Posted on: November 14, 2014
Citylogo.jpg

City Clerk certifies referendum petition

Posted on: November 13, 2014
Citylogo.jpg

Nov. 10 City Council meeting summary

Posted on: November 10, 2014
_WeeklyEvents.jpg

Weekly Calendar November 10-14

Posted on: November 10, 2014
Citylogo.jpg

City Clerk Receives Referendum Petition

Posted on: November 5, 2014
CouncilSummary.jpg

Oct. 27 City Council meeting summary

Posted on: October 27, 2014
_WeeklyEvents.jpg

Weekly Calendar October 27-31

Posted on: October 27, 2014
Citylogo.jpg

Oct. 13 City Council meeting summary

Posted on: October 13, 2014
WeeklyEvents.jpg

Weekly Calendar October 13 - October 17

Posted on: October 13, 2014
Citylogo.jpg

City's October sales tax revenue up

Posted on: October 8, 2014
WeeklyEvents.jpg

Weekly Calendar October 6-10

Posted on: October 6, 2014
Citylogo.jpg

City outlines plans for additional police

Posted on: September 30, 2014
WeeklyEvents.jpg

Weekly Calendar September 29 - October 3

Posted on: September 29, 2014
WeeklyEvents.jpg

Weekly Calendar September 22 - September 26

Posted on: September 22, 2014
WeeklyEvents.jpg

Weekly Calendar September 15-19

Posted on: September 15, 2014
Citylogo.jpg

Sept. 8 City Council meeting summary

Posted on: September 8, 2014
WeeklyEvents.jpg

Weekly Calendar September 8 - September 12

Posted on: September 8, 2014
Citylogo.jpg

Weekly Calendar September 1- September 5

Posted on: September 2, 2014
WeeklyEvents.jpg

Weekly Calendar November 3 - November 7

Posted on: November 3, 2014
Citylogo.jpg

August sales tax revenue up

Posted on: August 20, 2014
Citylogo.jpg

Sept. 22 City Council meeting summary

Posted on: September 22, 2014
Citylogo.jpg

New system for City news releases

Posted on: August 8, 2014
Citylogo.jpg

City solicits bids for properties

Posted on: July 10, 2014
Citylogo.jpg

July sales tax revenue up

Posted on: July 8, 2014
Citylogo.jpg

June sales tax revenue down

Posted on: June 9, 2014
Citylogo.jpg

City releases 2013 Year in Review

Posted on: May 12, 2014
Citylogo.jpg

Gift of Time nominations now open

Posted on: May 9, 2014
City of Springfield logo

May sales tax revenue up

Posted on: May 6, 2014