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Storm Water Services
Division Mission Statement
The Storm Water Services Division
is committed to the advancement and continuous improvement
of the quality of life for the citizens of Springfield by
being a leader in the development of storm water solutions
to meet the needs of the community and by placing the welfare
and safety of the public above all other considerations.
This will be achieved through:
Quality Customer Service
By being prompt and courteous in responding to all
service requests with a professional approach and a meaningful
and helpful resolution.
Effective Communication
By taking the initiative to communicate openly with
the public and to effectively communicate with neighborhoods
on important local issues.
Cooperation with Partners
By developing partnerships with other organizations,
groups and individuals with similar objectives and cooperating
with those partners to increase the program effectiveness.
Education and Advancement
By being a recognized leader in public education
by increasing community understanding of storm water priorities
and goals.
Leadership and Excellence
By taking a leadership role in developing a model
program through the utilization of advanced innovations and
a commitment to excellence.
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