(Open to Internal and External Applicants)
AIRLINE SERVICE LEAD AGENT
Serves as a working shift leader for daily operations of Ground Services at the Springfield-Branson National Airport. Directs, trains and coordinates an assigned shift for ground services provided to both contracted commercial airlines and charter aircraft upon arrival at and departure from the Airport.
Requires a year of experience in a high public contact environment. At least 6 months of the experience must be equivalent to an Airline Service Agent to include ticketing and/or ground services support. Must receive initial/advanced ground services training required by the individual airlines within probationary period. Must possess a valid MO Driver’s License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airlines companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within probationary period; must possess the following certificate of training upon hire: De-Icing/Anti-Icing, Aircraft Pushback, and Security Exit Door training. Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must be able to work a variety of assigned shifts including evenings and weekends. Subject to emergency call-in.
See Job Description for Essential Duties and Qualifications.
$920.80 - $1,330.40 Bi-weekly is complete Salary Range.
(Starting salary is typically at the beginning of the range depending on individual qualifications and budget authorization.)
5:00 p.m., Friday, May 17, 2013.
(Applications/Resumes submitted by mail must be postmarked the day of the application deadline.)
CITY EMPLOYEES must submit a resume or employment application by the stated deadline.
ALL CANDIDATES SUBMITTING A RESUME SHOULD INCLUDE SOCIAL SECURITY NUMBER.
NOTE: To receive credit for college education, you must submit your college transcript with your application. Based on the number and quality of applicants, applications may be reviewed for qualifications beyond the minimums stated herein. Education and experience shall be evaluated with regard to recency and quality, as well as quantity, per Merit Rule 5.8.
The ELIGIBLE LIST established as a result of this job posting will be used for a minimum of six months or until the list is exhausted. Individuals must apply now in order to be considered for future openings of this position. Eligible applicants will have the option of having their name withheld from consideration for specific vacancies if they choose.
To ensure consideration, CITY EMPLOYEES wishing to transfer or take a voluntary demotion for the current vacancy should indicate their interest to the Human Resources Department by completing the appropriate form by the application deadline.
According to Merit Rule 10.1(c), no CITY EMPLOYEE “shall be deemed eligible for promotional examination whose last service rating was not satisfactory.”
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin or disability. Individuals with disabilities should request reasonable accommodations in accordance with the Americans with Disabilities Act prior to testing or appointment. Proof of United States Citizenship/Authorization to Work in The United States as established by the Immigration Reform Act of 1986 is a condition of employment.
Pre-employment drug testing required.