(Open to Internal and External Applicants)
Receives and processes 911 calls, including both emergency and non-emergency calls for Police, Fire, and Emergency Medical Services (EMS). Determines the appropriate call types and course of action based on the nature of the calls. To receive incident reports, including emergency calls through 911, and simultaneously enter information into the computer. To operate public safety dispatching equipment for multiple jurisdictions and agencies.
One year of experience in emergency communications/dispatch work; or 2 years of experience in a multi-tasking, high public contact work environment; or possession of 60 semester hours from an accredited college/university; or any combination of education and experience that would provide the incumbent with the necessary knowledge, skills and abilities.
See Job Description for Essential Duties and Qualifications.
The starting base pay for this position is $14.10 per hour. Shift differential is paid per hour for 2nd ($.50/hr) and 3rd ($1.00/hr) shift assignments in addition to base pay. The salary range for the 911 Telecommunicator position is $14.10 - $19.76 hourly.
5:00 p.m., Friday, August 23, 2013. (Applications/Resumes submitted by mail must be postmarked the day of the application deadline.)
During the first year of employment, employees are required to rotate on all shifts for training purposes. Due to flexible schedules and training requirements, first year employees are not eligible for outside employment or to attend school. After the first year of training, employees are placed on 2nd shift (3:00pm-11:00pm) or 3rd (11:00pm-7:00am) shift and will be required to work evenings, weekends and holidays.
*PLEASE NOTE: Qualified applicants invited to test will be contacted via email to schedule testing. A Background Questionnaire will be included in the email and the completed questionnaire will be required to be submitted at the time of scheduled skills testing. Please list current email address on application.
The testing and selection procedure includes the following elements: a typing test, skills testing, informational session, oral interview, observation, background investigation and pre-employment drug screen. Applicants must pass every phase of the testing selection process in order to be considered eligible for hire.
TYPING TEST/SKILLS TESTING
It is highly encouraged that all qualified applicants prepare for the typing and skills testing. This phase of the testing process will take approximately 3 -4 hours. Applicants will be required to type 40 WPM at a 94% accuracy rate. The City of Springfield uses CritiCall, a Public Safety Dispatcher/Calltaker Pre-Employment Selection Test. The testing will include several phases and assesses the following skills: Data Entry, Call Summarization, Map Reading. Mathematics, Prioritization, Reading Comprehension, Sentence Clarity and Spelling.
*PLEASE NOTE: Background Questionnaire’s will be due at the time of scheduled testing. Failure to submit questionnaire at scheduled testing will result in applicant not being eligible to proceed in the selection process.
CITY EMPLOYEES must submit a resume or employment application by the stated deadline.
ALL CANDIDATES SUBMITTING A RESUME SHOULD INCLUDE SOCIAL SECURITY NUMBER.
NOTE: To receive credit for college education, you must submit your college transcript with your application. Based on the number and quality of applicants, applications may be reviewed for qualifications beyond the minimums stated herein. Education and experience shall be evaluated with regard to recency and quality, as well as quantity, per Merit Rule 5.8.
The ELIGIBLE LIST established as a result of this job posting will be used for a minimum of six months or until the list is exhausted. Individuals must apply now in order to be considered for future openings of this position. Eligible applicants will have the option of having their name withheld from consideration for specific vacancies if they choose.
To ensure consideration, CITY EMPLOYEES wishing to transfer or take a voluntary demotion for the current vacancy should indicate their interest to the Human Resources Department by completing the appropriate form by the application deadline.
According to Merit Rule 10.1(c), no CITY EMPLOYEE “shall be deemed eligible for promotional examination whose last service rating was not satisfactory.”
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin or disability. Individuals with disabilities should request reasonable accommodations in accordance with the Americans with Disabilities Act prior to testing or appointment. Proof of United States Citizenship/Authorization to Work in The United States as established by the Immigration Reform Act of 1986 is a condition of employment. Pre-employment drug testing required.