April 11, 2013

News Release

For Immediate Release

City Celebrates National Public Safety Telecommunications Week

Recognizing the outstanding service of Springfield and Greene County’s 911 Telecommunicators is the purpose of next week’s observance of “National Public Safety Telecommunications Week,” April 14-20.

The Springfield-Greene County 911 Emergency Communications Department will honor the employees with several activities to highlight the week, including an official proclamation signed by the Mayor of the City of Springfield and the Commissioners of Greene County. “When residents dial 9-1-1, that first calming voice they hear on the other side of the line is the link between them and the emergency services they need,” says Director Zim Schwartze. “Our dispatchers handle thousands of calls each year, helping residents through every type of emergency situation. Springfield and Greene County are very fortunate to have such an excellent and committed staff in our Operations Center, 24 hours a day, seven days a week.”

Springfield-Greene County 911 Emergency Communications received more than 242,000 911 emergency calls in 2012, nearly 475,000 total phone interactions and dispatching approximately 80% of those calls for emergency response. The 911 Emergency Communications Department currently dispatches for 13 fire agencies:

The Telecommunicators also dispatch for eight police agencies to include:

In addition, the Springfield/Greene County Telecommunicators receive the initial 911 call for medical assistance that is transferred to CoxHealth or Mercy Emergency Medical Services (EMS).

“The 911 Emergency Communications Department is excited with the plans underway to merge the City of Republic dispatch services for the Republic Police Department and the Republic Fire Department,” Schwartze said. “We want to make this transition as smooth as possible for the Republic community as well as the telecommunicators involved.”

Schwartze reminds citizens to contact 911 when they need police, fire and/or emergency ambulance service response. 

Photo opportunity: Representatives from Springfield Police and Fire Departments will present a gift of thanks to the telecommunications staff at 911 next week. Call Cora Scott at 417-864-1009 to find out details.

For more information contact: Director Zim Schwartze at 417-829-6209 or zschwartze@springfieldmo.gov.

city of springfield

Department of Public Information

840 Boonville Avenue • P.O. Box 8368 • Springfield, MO 65801
417-864-1010 • Fax: 417-864-1114 • springfieldmo.gov