When Should I Call 911? Anytime you need police, fire, or ambulance services dispatched!
The Springfield-Greene County 911 Emergency Communications Department is committed to efficiently and compassionately answering the public's 911 calls for emergency service response.
We serve as the 'public safety answering point' (PSAP) for the 911 caller needing public safety services. We are a full service communications center as we receive calls and dispatch to the public safety agencies needed.
Mission Statement The 911 Emergency Communications Department is committed to efficiently and compassionately answering the public's call for emergency service response.
Our commitment will be demonstrated through:
Sensitivity to the dignity and service deserved by every citizen
Awareness of the need for professional services
Sustained superior service by an exceptionally trained, service-focused staff that is effectively equipped to provide efficient, cost-effective response by public safety agencies
Springfield-Greene County Dispatch Agencies
Fire: Law Enforcement:Other:
BrooklineGreene County Sheriff's Office
Fair Grove Willard
Walnut GroveAsh Grove
Bois D' Arc
Here are fast facts about 911:
Currently employs approximately 83 telecommunicators, supervisors and managers
Handle approximately 497,000 phone interactions each year
Receive an average of 23,000 911 calls each month
Nearly 85% of incoming 911 calls are from a wireless device