911 Telecommunicator Jobs
In this role, you will serve the citizens and first responders of Springfield and Greene County on the front lines of emergency response. We are looking for candidates who embrace high-stress scenarios and recognize the importance of our unique opportunity to provide calm, compassionate assistance to citizens in times of extreme need.
We value our team's efforts and invest in their abilities. Our training program includes both academic and practical components consisting of 600-800 hours of initial training in the first year. Our CTO's (Communications Training Officers) and overall training program have been recognized as among the very best in the industry. 911 Telecommunicators are able to handle any potential scenario with the same degree of compassionate efficiency, regardless of incident. Learning and perfecting this highly sought skillset is one of many rewards awaiting you in a career at Springfield-Greene County 911.
The Public Safety Center was established in 2012 and is a state-of-the-art facility, providing our employees with cutting edge technology and comfort. Our facility has a full kitchen, gym, private parking, day rooms, as well as new equipment with NextGen 911. We value department transparency, and the Emergency Communications Director sends out weekly information and updates to ensure that all staff are kept in the loop. We want our employees to feel heard and are consistently asked to share their opinions.
The dress code is very relaxed. Employees are encouraged to express themselves and are allowed to have visible tattoos, piercings, and dyed hair. We strive to provide employees with a comfortable and enjoyable work environment where employees feel welcomed and can have fun, even with the stress of the job.
Our employees enjoy a unique 10-hour shift schedule. Based upon the shift rotations, employees enjoy 6 days off in a row at least once a month! 911 Telecommunicators have a generous paid leave package, and work-life balance is a priority.
What is it like to be a 911 Telecommunicator?
As part of our team, you will:
- Receive and process 911 calls, including both emergency and non-emergency calls for Police, Fire, and Emergency Medical Services (EMS).
- Determine the appropriate call types and course of action based on the nature of the calls.
- Receive incident reports, including emergency calls through 911, while you simultaneously enter information into the computer, and operate public safety dispatching equipment for multiple jurisdictions and agencies.
Our team is committed to efficiently and compassionately answering the public's 911 calls for emergency service response.
Candidates must possesses at least one of the following:
- One year of experience in emergency communications/dispatch work;
- Two years of experience in a multi-tasking, high public contact work environment;
- Possession of 30 semester hours from an accredited college or university.
Read the complete 911 Telecommunicator job description.
Human Resources will review each application to ensure candidates meet the minimum qualifications. Qualified candidates will be invited to start the selection process.
The City of Springfield uses CritiCall, a public safety dispatcher pre-employment selection test. This phase of the testing process will take approximately 2-3 hours. The testing will include several modules and assesses the following skills: Typing Speed, Data Entry, Call Summarization, Character Comparison, Memory-Recall, Map Reading, Spelling, Sentence Clarity, and Reading Comprehension.
Download a CritiCall test preparation guide.
Next, candidates will be invited to participate in a 911 Information Session. 911 Supervisors will provide insight into Telecommunicator careers, and answer any job-related questions candidates have. As this time, candidates will also be given a background questionnaire, release and waiver.
Next, candidates will have an interview with a Recruiter and two 911 Shift Supervisors. This interview will take approximately 30-45 minutes.
You will be notified of your interview results quickly. Next, we will schedule a second interview and on-site observation session. This is a great opportunity to hear 911 calls and experience the job first-hand.
911 Telecommunicators have important jobs, and are trusted with sensitive and confidential information. Background information, including references, are carefully vetted during the hiring process. All top candidates will be required to have fingerprints taken.
Human Resources will provide timely updates regarding your status in the process. The final step is a contingent job offer. The following post-offer checks must be passed in order for the job offer to be confirmed:
- Criminal background check
- Drug screen
- Hearing test
- Reference checks
911 Telecommunicators earn $16.26-$24.80 per hour.
*Shift differential is $0.50/hour for 2nd shift and $1.00/hour for 3rd shift.
911 Telecommunicators who meet the requirements may be eligible to career ladder into a 911 Telecommunicator Lead position. The pay range for this position is $17.97-$27.40 per hour.