911 Telecommunicator Jobs
Salary range: $14.94 – $23.37(Shift differential is paid per hour for 2nd ($.50) and 3rd ($1.00) shift assignments in addition to base pay).
Springfield-Greene County 911is seeking to hire energetic multi-taskers for the role of 911 Telecommunicator. In this role, you will serve the citizens and first responders of Springfield and Greene County on the front lines of emergency response. If you are looking for an organization that values your efforts and invests in your abilities, you are encouraged to apply to join our team of motivated professionals. Our training program includes both academic and practical components consisting of 600-800 hours of initial training in the first year. Our CTO's (Communications Training Officers) and overall training program have been recognized as among the very best in the industry. The Public Safety Center, established in 2012, is a state of the art facility which provides our employees with cutting edge technology and comfort. In addition, the city provides an excellent benefits package.
Our employees also enjoy a unique 10-hour shift schedule. We are looking for candidates who embrace high-stress scenarios and recognize the importance of our unique opportunity to provide calm, compassionate assistance to citizens in times of extreme need. 911 Telecommunicators are able to handle any potential scenario with the same degree of compassionate efficiency, regardless of incident. Learning and perfecting this highly sought skillset is one of many rewards awaiting you in a career at Springfield-Greene County 911.
As part of our team, you will:
- Receive and process 911 calls, including both emergency and non-emergency calls for Police, Fire, and Emergency Medical Services (EMS).
- Determine the appropriate call types and course of action based on the nature of the calls.
- Receive incident reports, including emergency calls through 911, while you simultaneously enter information into the computer, and operate public safety dispatching equipment for multiple jurisdictions and agencies.
The 911 Telecommunicator position requires one year of experience in emergency communications/dispatch work; or two years of experience in a multi-tasking, high public contact work environment; or possession of 60 semester hours from an accredited college/university; or any combination of education and experience that would provide the incumbent with the necessary knowledge, skills and abilities. Must type accurately at a rate of approximately 32 WPM.
During training, employees may be required to work any shift to complete the tasks required to complete the training process. Due to the flexible nature of the trainee's schedule during the first year, outside secondary employment will not be approved while the candidate is in the training process. After completing the training process, employees will be assigned shifts according to a yearly shift bid process by seniority and staffing needs of the department. Please note: Qualified applicants invited to test will be contacted via email to schedule testing. A Background Questionnaire will be included in the email and the completed questionnaire will be required to be submitted at the time of scheduled skills testing. Failure to submit questionnaire at scheduled testing will result in applicant not being eligible to proceed in the selection process. *Please include your current email address on application.
Testing information: The testing and selection procedure includes the following elements: a typing test, skills testing, information session, oral interview, observation, comprehensive background investigation as well as post-offer pre-employment hearing exam and pre-employment drug screen. Applicants must pass every phase of the testing selection process in order to be considered eligible for hire.
Selection Process Timeline: Positions with Springfield-Greene County 911 are typically posted for 3 – 4 weeks, with a minimum of 7 days. Criticall skills testing can be completed simultaneous to the posting’s open status and usually runs up to 1 – 2 weeks after the posting has closed. After successfully completing Criticall testing, the candidate must attend a 911 Information Session and submit a 911 Release and Background Packet. 911 Information Sessions are offered at the same time Criticall is taking place, on Wednesdays at 5 pm, lasting approximately 2 hours. This step must be completed before a candidate can be invited to an interview.
Interviews are started after the posting has closed and lasts approximately 1 - 2 weeks. Candidates that successfully complete the 1st interview are scheduled for Fingerprinting with Police and a 2nd interview. Once a candidate has been selected for a position, a contingent job offer is made. This includes a pre-employment drug test that must be completed within 24 hours of the offer, a hearing test, and a criminal background check. Additionally, the department conducts their own screening. Post offer test results take anywhere from 24 hours - 1 week to receive results; Most candidates request at least a 2 week notice period prior to setting their start date. 911 Telecommunicator new hires are scheduled to start employment as a training group and therefore employment dates are predetermined for each group.
Reapplication: Candidates that do not pass any portion of the selection process, and are still interested in a career at Springfield-Greene County 911, are encouraged to reapply once the position is open again. Candidates failing the interview portion of the test 3 times are no longer considered eligible for the position.Typing test/Skills testing: It is highly encouraged that all qualified applicants prepare for the typing and skills testing. This phase of the testing process will take approximately 3-4 hours. Applicants will be required to accurately type 32 words a minute. The City of Springfield uses CritiCall, a Public Safety Dispatcher/Calltaker Pre-employment Selection Test. The testing will include several phases and assesses the following skills: Data Entry, Call Summarization, Character Comparison, Memory-Recall, Map Reading, Spelling, Sentence Clarity, and Reading Comprehension.
Must be able to obtain and maintain certification for Missouri Uniform Law Enforcement System (MULES).