Information Systems

Mission Statement

To provide excellence in information technology solutions and services that will facilitate the vision, objectives and goals of the City of Springfield. We are committed to innovation, accountability and customer service to accomplish our mission and to serve our community. 

Information Systems' Purpose

The Department of Information Systems is responsible for implementing and maintaining the technology for the City, including:

• Constructing and maintaining an effective communications network capable of supporting our mission
• Acquiring computer hardware and software in cooperation with all city departments by partnering with strategic solutions providers and providing leadership during implementation
• Implementing, securing, and maintaining the City Information Technology resources and investments. 

Services to the City

Information Systems is a department dedicated to supporting City departments, employees and facilities with technical solutions and expertise. 

To that end, the team is comprised of our Help Desk Support, Enterprise Software, Geographical Information Systems, Network and Telecommunications teams.  Other services include:

• Project management, consulting and implementation 
• Software development, deployment and maintenance
• Internet & Network services
• Desktop, Laptop Computers, tablets and mobile devices, fax and print services. 

Department Fast Facts

The Information Systems Department:

• Employs about 32 people
• Has an annual budget of about $4,450,000 million, or 5% of the general fund budget
• Provides network and phone services in over 140 City facilities 
• Maintains the Geographical Information Systems (GIS) and aerial photography
• Supports the City's Internet, Intranet, enterprise software and online payment systems.