FAQs

  1. Why is the City of Springfield transitioning to NEOGOV's online application system?
  2. Why do you only use an online system for employment and staffing for the City of Springfield?
  3. I have previously created a profile and applied for a City of Springfield job through the iRecruitment system. Will my account information transfer to NEOGOV?
  4. If I applied for a job using iRecruitment, will I have to reapply in NEOGOV?
  5. What is an email address and how do I create one?
  6. What if I do not have an email address?
  7. What if I share my email address with another person?
  8. How do I apply for a job?
  9. I am a current employee of the City of Springfield. How do I apply for City job opportunities?
  10. What if I do not have a computer or access to the Internet?
  11. What web browser should I use?
  12. How do I create an account?
  13. When I try to create an account or update my email address, I receive the message "Email not available!" What does that mean?
  14. I have more than one account. How can I merge them?
  15. Can I share my account with my spouse, relative, friend, etc.?
  16. Is it possible to delete or reset my account?
  17. What should I do if I receive the following message: "The username or password is incorrect."
  18. I forgot my username. What should I do?
  19. How can I change my username?
  20. I forgot my password. What should I do?
  21. I requested a reset password link but have not received it. How long does it normally take to receive this via email?
  22. The system is not accepting my new password. What should I enter?
  23. I need a new password, but no longer have access to the email address where the rest password email was sent. What do I do?
  24. How will I know if a job is open for recruitment?
  25. How do I find out what jobs are available?
  26. Can I automatically be notified when new positions open?
  27. I signed up to receive Job Notifications (Job Interest Cards), but I am unable to apply/log in to submit my application. What do I do?
  28. I've been working for the City of Springfield for a long time. Why do I still have to register and complete an application?
  29. Do I have to register each time I want to apply online?
  30. Who will see my application if I use NEOGOV?
  31. How long does it take to complete the application process?
  32. Where can I complete an application?
  33. How do I complete an online application?
  34. Can I submit a paper application?
  35. How do I save my information?
  36. What if I'm not ready to submit my application at this time?
  37. Why I am unable to add an attachment to my application template?
  38. I forgot to add an attachment (for example, my resume or cover letter) to my job application. How do I add an attachment to an application I've already submitted?
  39. Can I delete applications I previously submitted?
  40. Is it possible to withdraw my application from an organization?
  41. I made an error on my submitted application. Can I make changes or corrections?
  42. What do I enter as the end date for my current job?
  43. I have completed all my Work, Education, References, and Additional Information sections, but do not see a place to submit the application. What should I do?
  44. I am trying to submit/confirm my application, but I am unable to proceed. The system keeps taking me back to the application steps. Why is that?
  45. How can I be sure my application was received?
  46. Can I view positions for which I have applied?
  47. How do I print my application?
  48. How do I proceed to the next step?
  49. How do I find the status of my application?
  50. What does my status mean?
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