FAQs
- Why is the City of Springfield transitioning to NEOGOV's online application system?
- Why do you only use an online system for employment and staffing for the City of Springfield?
- I have previously created a profile and applied for a City of Springfield job through the iRecruitment system. Will my account information transfer to NEOGOV?
- If I applied for a job using iRecruitment, will I have to reapply in NEOGOV?
- What is an email address and how do I create one?
- What if I do not have an email address?
- What if I share my email address with another person?
- How do I apply for a job?
- I am a current employee of the City of Springfield. How do I apply for City job opportunities?
- What if I do not have a computer or access to the Internet?
- What web browser should I use?
- How do I create an account?
- When I try to create an account or update my email address, I receive the message "Email not available!" What does that mean?
- I have more than one account. How can I merge them?
- Can I share my account with my spouse, relative, friend, etc.?
- Is it possible to delete or reset my account?
- What should I do if I receive the following message: "The username or password is incorrect."
- I forgot my username. What should I do?
- How can I change my username?
- I forgot my password. What should I do?
- I requested a reset password link but have not received it. How long does it normally take to receive this via email?
- The system is not accepting my new password. What should I enter?
- I need a new password, but no longer have access to the email address where the rest password email was sent. What do I do?
- How will I know if a job is open for recruitment?
- How do I find out what jobs are available?
- Can I automatically be notified when new positions open?
- I signed up to receive Job Notifications (Job Interest Cards), but I am unable to apply/log in to submit my application. What do I do?
- I've been working for the City of Springfield for a long time. Why do I still have to register and complete an application?
- Do I have to register each time I want to apply online?
- Who will see my application if I use NEOGOV?
- How long does it take to complete the application process?
- Where can I complete an application?
- How do I complete an online application?
- Can I submit a paper application?
- How do I save my information?
- What if I'm not ready to submit my application at this time?
- Why I am unable to add an attachment to my application template?
- I forgot to add an attachment (for example, my resume or cover letter) to my job application. How do I add an attachment to an application I've already submitted?
- Can I delete applications I previously submitted?
- Is it possible to withdraw my application from an organization?
- I made an error on my submitted application. Can I make changes or corrections?
- What do I enter as the end date for my current job?
- I have completed all my Work, Education, References, and Additional Information sections, but do not see a place to submit the application. What should I do?
- I am trying to submit/confirm my application, but I am unable to proceed. The system keeps taking me back to the application steps. Why is that?
- How can I be sure my application was received?
- Can I view positions for which I have applied?
- How do I print my application?
- How do I proceed to the next step?
- How do I find the status of my application?
- What does my status mean?
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