Header Banner Sewer Santa

Sewer Santa is ready for the holiday season.
As a representative for The Department of Environmental Services,
he advocates for all community members to be responsible and follow proper sewer practices. This season, keep on his nice list and follow the tips below. Just like normal Santa, he knows when you've been bad or good, so be good for sewer's sake! 

For questions or to get a complimentary grease can lid, contact [email protected]

Sewer Santa Intro

Don't Flush That Title

The Three P's of Flushing Pee, Poo & (toilet) Paper

It often feels like, "if it flushes, what is the harm"? In short, flushing the wrong things down the drain can have a snowball effect on your home or businesses plumbing, the City's sewer infrastructure and even the Wastewater Treatment Plants. That is why we urge everyone to follow the Three P's of Flushing! Pee, Poo and (toilet) Paper are the only items that qualify for flushing!

Don't Flush That Items

Never Flush These Items: 

  • "Flushable" Wipes
  • Cotton Swabs
  • Cotton Balls
  • Feminine Hygiene Products
  • Forms of Birth Control
  • Dental Floss & Picks
  • Toothpaste Containers
  • Plastic Packaging & Wrappers
  • Medications & pills
  • Hair
  • PET FISH (or any pet)

Drain Decisions Title

NO STINK IN THE SINK: don't cause a pain in the drain

It's normal for a little food to go down the drain in the kitchen, but even if you have a garbage disposal, the sink is not an ideal place to dispose of certain substances. Rather than washing or flushing away unused goods, proper disposal is key to prevent clogged pipes, costly plumber bills and sewer infrastructure issues throughout our City. Even a garbage disposal won't eliminate the negative effects that food, fats, oils and grease can cause on our plumbing and City's sewers.

Never wash these down the drain:

  • Fats

  • Oils
  • Grease
  • Dairy products
  • Flour
  • Eggshells
  • Pasta
  • Rice 
  • Bones 
  • Coffee grounds 
  • Cigarette butts 
  • Medications & pills 
  • Produce stickers
Do NOT Drain these items

Sewer Snacks Title

BITE-SIZE FACTS: Not actual snacks from the sewer

Like a Christmas cookie for left overnight for Santa, these sewer snacks are little morsels of bite-size facts about Springfield's Sanitary Sewer System. This includes the infrastructure, like sewer laterals and mains, that flow our wastewater from the homes and businesses across the City and through one of two award-winning wastewater treatment plants.

Dash on over periodically to see new 'sewer snacks' posted over time!


The City wastewater collection system consists of 1,200+ miles of sewer pipe. That is all located under our City streets, sidewalks and green spaces. If we were to stretch all of those pipes out into a line, we would be able to reach, and pass, the Canadian and Mexico borders. Here are a few destinations we could reach with all of our sewer pipes.

1,200 miles of pipe would reach these destinations:  

  1. Grand Canyon National Park, Arizona
  2. Salt Lake City, Utah
  3. Grand Teton national park, wyoming
  4. winnipeg, manitoba, canada
  5. ottawa, ontario, canada
  6. new york city, new york
  7. Palm Beach, Florida

Map Sewer Lines


It's not uncommon for property owners to be unfamiliar with sewer laterals and unaware that they are responsible when problems arise. Sewer laterals are the pipes that connect every home and business to the public sanitary sewer system. Wastewater from toilets, sinks and appliances go down the drain and run through the lateral and into the City's sewer main. When a sewer lateral breaks or is blocked, the owner is required to manage the repairs and maintenance.

What can residents do to care for their lateral:  

  1. Follow the three-P's of flushing 
  2. Keep the stink out of the sink
  3. Schedule a sewer lateral inspection
  4. Call a licensed plumbing professional
  5. Repair any defects
  6. Unblock any clogs

Sewer Lateral Diagram

Santa's Helpers Title

No magic needed, only elbow grease & sanitizer

Sewer Santa

Like any good superhero - has a sidekick. He has a lot of sidekicks - or as Santa calls them, helpers. A smooth-running sanitary sewer system requires helpers like specialized equipment, vehicles, and infrastructure.

However, it is the men and women who dedicate every day to maintaining, repairing, and monitoring our sanitary sewer system who deserve the most credit - even more than Sewer Santa, himself.

Who needs elves and reindeer when you have the staff, vehicles and equipment that we have?

Santa's Helpers - Vehicles