Keith Bachman, 911 Shift Supervisor

Keith has worked for the City since 2015.

Why do you do what you do?

I enjoy being able to provide the people of Springfield and Greene County with emergency services and help them in any way I can.

What’s the hardest part of your job?

Being a telecommunicator, I often deal with people during stressful emergencies where emotions are high. Being able to successfully keep up with stressful time-sensitive work demands can be taxing during a shift, let alone after years of service. 

What’s the best part of your job?

My colleagues! I work with hard working and dedicated people that share the same goal of providing excellent customer service during emergency situations.

What are you passionate about?

On a personal level, I am passionate about cooking. We have so many differences among us, but one thing we all share is the need to eat. Food is a common denominator that brings people together and gets everybody talking around a table.

What do you admire about this organization? 

I admire how the various departments of the City work together to provide excellent customer service. 

If you could switch your job with anyone else within the City, whose job would you want?

Being an emergency telecommunicator, I would switch with a member of the Springfield Police Department. I work with them daily and admire their level of professionalism, dedication to community service, and commitment to making the community safer.