Changes in City Operations

As Springfield’s largest public service organization, we know our citizens count on us to provide essential services every day. We want to assure you that the City of Springfield will meet our public’s service expectations as we maneuver through the dynamic challenges of COVID-19, commonly referred to as the coronavirus. We take our role in helping to protect the health of our community very seriously.

The City of Springfield’s Busch Municipal Building and some other facilities are closed to the public until until further notice, however, our services are still available.

Addressing City Council

To better navigate the dynamic challenges of COVID-19, we have temporarily changed the deadline required for signing up to speak to City Council. Citizens wishing to speak to City Council are asked to register with the City Clerk. This may be done by calling the City Clerk's office prior to the meeting at 417-864-1650 or filling out the online form. Citizens wishing to address the Council regarding an issue either on, or not on, the agenda, must register with the City Clerk by 5 p.m. on Friday, prior to the meeting. Agendas are posted here by 5 p.m. the Wednesday prior to the meeting. The City Clerk’s office will send you a confirmation with pertinent information as to the process for the meeting. For more details, visit "How to Address Council."

Alternative Transaction Methods

In an effort to limit the spread of COVID-19, the City of Springfield is making every effort to limit in-person contact, while still maintaining our standard level of service to our citizens. This includes transitioning transaction methods and other documentation to be conducted through remote or electronic methods and encouraging communication by telephone, email or other electronic means. Thank you for helping us reduce the risk of exposure to other citizens and protect and preserve our organization’s ability to serve the community to the greatest degree possible.

Please consider the following alternative methods for your needs at the Busch Municipal Building:

Permits and Licensing

Building Development Services is offering a temporary alternative method for obtaining permits. Please email [email protected]. A permitting representative will contact you during the processing of your permit. Any further information will be obtained at that time, along with payment information. Credit cards are the only accepted method of payment. As always, permits and inspections can be requested via eCity at

Sewer, excavation, driveway, encroachment and sidewalk permits should be requested by phone and/or email. Please call 864-1921 or 864-1980 or email [email protected] or [email protected].

The Licensing Department is asking that patrons conduct business via telephone, mail or electronically. Please contact our office at 864-1617 or email [email protected]

Development Review

All new development review applications can be requested via eCity at If you have questions for Planning staff, please call 417-864-1611.

Service Requests

You may submit your request online, call 417-864-1010 or email [email protected] with your service request.

Sunshine Requests

Click here to submit a Sunshine Request.

Job applications

Visit to fill out an application or call 417-864-1607. 

Municipal Court business

  • Probationers may contact the probation office for possible alternatives to in-person reporting. You may contact your probation officer directly or by email at [email protected] or by phone at 417-864-1895.
  • Victims and city witnesses should contact the prosecutor’s office for information. You may contact the City Prosecutor’s office by phone at 417-864-1899.
  • Municipal Court will remain open for business. Court employees should report to work as scheduled unless sick or taking scheduled time off.
  • Payments are encouraged to be made by phone at 417-864-1890, by mail at 625 N. Benton, Springfield, MO 65806, or at the court’s outside drop located at 625 N. Benton.


Springfield Police Department Headquarters (321 E. Chestnut Expressway) is operating on a modified schedule. Public access will be allowed Mondays through Saturdays from 7 a.m. to 7 p.m. The non-emergency phone lines will remain open seven days a week between 7 a.m. and 11 p.m. Certain report types can also be filed online. The Springfield Police Department South District Station (2620 W. Battlefield) remains closed to the public.


All fire station community rooms are closed to the public. Community education events and Project RED Zone visits have been postponed.


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