For personal care services

These guidelines are effective through Friday, May 22nd. Phase 2 will be effective at 12:01 a.m. on Saturday, May 23. Click here for guidance relevant to Phase 2 inside the City of Springfield.

Due to the nature and risks that are posed by personal care services to transmit COVID-19, additional health and safety measures are needed. Personal care services include, but are not limited to, barbershops, hair & nail salons, spas, tanning salons, waxing & threading salons, body-art & piercing studios, massage therapy, pet groomers, auto detailing and gyms/fitness studios. These guidelines will continue to assist the business community to reduce the spread of COVID-19.  

Businesses need to read and understand the updated requirements of the Civil Emergency Order to continue or resume operations subject to the provisions of the Order. 

General Guidance

  • Screen employees for symptoms
  • Practice physical distancing of 6 feet in all areas.
  • When physical distancing is not feasible a cloth face covering is required for the employee and patron when practical.
  • Use alternative options for meetings to avoid convening people for meetings.
  • Screen customers prior to appointments and employees prior to shifts for symptoms. Customers that have symptoms must be rescheduled.
  • Encourage the use of hand sanitizer or hand washing upon entering the facility for both customers and employees.
  • Close waiting areas.
  • Encourage appointments for services; discourage walk-in customers.
  • Promote the use of self-serve checkout registers; clean and disinfect registers and customer credit cards regularly.
  • Make hand sanitizer and disinfectant wipes available throughout the facility.  
  • Personal care services must limit the number of all persons in the building. This includes limiting the number of employees and customers.  
    • Based on the workplace’s occupancy. To calculate occupancy for the order, review the calculation outlined in the Order.
      • For smaller locations (less than 10,000 square feet), they must maintain 25 percent or less of the authorized occupancy; 
      • For larger locations (10,000 square feet or greater), they must maintain 10 percent or less of the authorized occupancy. 
      • Employees and vendors count toward occupancy limitations. 

Employee Health Guidance 

  • Screen employees for symptoms upon arrival to work
    • Design a protocol for reporting self-monitoring before beginning shift 
    • Use of touchless thermometers to check temperature before shift 
  • Require employees to stay home if they are sick or if they report to work with symptoms 
  • Employees who are well but who have a sick family member at home with COVID-19 should notify their supervisor and follow CDC recommended precautions.
  • Encourage respiratory etiquette, including covering coughs and sneezes.
  • Practice proper hand hygiene before and after service.
  • Limit one client per employee at a time.

Cleaning and Disinfecting Guidance 

  • Those industries that are regulated by other entities must follow all sanitation and disinfection guidelines determined by regulatory authority. 
  • Require handwashing and sanitizing before and after each service. 
  • Clean and disinfect all tools and equipment before and after each use.  
  • Consider closing for certain periods during the day for complete cleaning and disinfecting. 
  • Increase time between appointments to allow for sufficient cleaning and disinfecting of all surfaces and equipment.  
  • Auto detailers: 
    • Clean and disinfect car interior when receiving and handing off car to customer 
      • Keys, steering wheel, gear shift, seat belt, etc. 

Physical Distancing Guidance 

  • Stagger employee shifts and customer appoints to allow for physical distancing.
  • Booths or stations should be six feet apart; or use every other booth or station.
  • Take breaks and meals outside or where proper physical distancing is attainable. 
  • Customers should wait in their cars or outside until their appointment.
  • Pet Groomers: 
    • Use the company’s leash or carrier when handling animals (do not use the owners’ items) 
    • Curbside pickup 
    • Establish an alternative point of sale outside buildings 
  • Auto Detailers: 
    • Prohibit unnecessary person-to person contact 
    • Wear gloves when using customer’s keys 
    • Establish an alternative point of sale outside buildings 
    • Offer curbside check-in and pickup