For entertainment venues and museums

These guidelines will assist entertainment venues and museums in continuing to reduce the spread of COVID-19.

Businesses need to read and understand the updated requirements of the Civil Emergency Order to continue or resume operations.

General Guidance

  • Customer occupancy is restricted based on the order that applies to their location.
  • Encourage the proper use of cloth face coverings. As of July 16th, masks are required in public places inside the Springfield city limits. Click here for masking ordinance FAQs
  • Designate one-way traffic within the building.
  • Post signage outside of any entrances that states that any patron who has symptoms of COVID-19 should enter.
  • Establish a way to account for all patrons in the establishment.
  • Routine cleaning and disinfection between visits.
  • Practice physical distancing of 6 feet in all areas.
  • Have a plan to divert or delay entrance of people if capacity limits are reached.
  • Promote the use of self-serve checkout registers; clean and disinfect registers and client credit cards regularly.
  • Make hand sanitizer and disinfectant wipes available throughout the facility. 
  • Continue to post signs encouraging hand washing and respiratory etiquette (covering coughs and sneezes).

Employee Health Guidance

  • Screen employees upon arrival to work for symptoms.
    • Design a protocol for reporting self-monitoring before beginning shift. 
    • Use of touchless thermometers to check temperature before shift. 
  • Require employees to stay home if they are sick. or if they report to work with a symptom. 
  • Individuals at high-risk should continue to remain at home and not interact with others except for vital activities.
  • Encourage the proper use of cloth face coverings. As of July 16th, masks are required in public places inside the Springfield city limits. Click here for masking ordinance FAQs
  • Employees who are well but who have a sick family member at home with COVID-19 should notify their supervisor and follow CDC recommended precautions. CDC Guidance
  • Encourage respiratory etiquette, including covering coughs and sneezes. 
  • Require hand washing/sanitizing by workers at appropriate places within the business.

Cleaning and Disinfecting Guidance

  • Increasing frequency of cleaning and disinfection of all frequently touched surfaces in the workplace should become regular practice. (e.g. workstations, keyboards, telephones, handrails, doorknobs, etc.)
  • If surfaces are dirty, they should be cleaned using a detergent or soap and water prior to disinfection.
  • For disinfection, most common household disinfectants should be effective, such as a 10% bleach solution, alcohol solutions with at least 70% alcohol and most common EPA registered products that states it kills viruses.  Follow the manufacturer’s instructions on the bottle.
  • Consider closing for certain periods during the day for complete cleaning and sanitizing as needed.
  • Clean and disinfect all of the following at the beginning of shifts, between customers and at the end of shifts:
    • High-touch surfaces 
    • Work areas 
    • Equipment and facilities used  
    • Electronics
  • If an area has been unoccupied for seven or more days, ensure cleaning and disinfecting procedures.
  • Discourage shared workstations and tools, if possible. If employees must share workstations and tools, then employees should clean and disinfect before and after each use.
  • Provide disposable wipes so commonly used surfaces can be wiped down by employees before and after each use.

Physical Distancing Guidance

Employees and Patrons

  • Encourage the use of face coverings if physical distancing is not feasible.
  • Businesses must meet physical distancing requirements by maintaining at least six feet from employee to employee and employee to patron to minimize the risk of spreading coronavirus infection. Recognizing that this may be challenging, below are examples: 
    • Post signs, floor markings, etc. with clear instructions of steps employees and patrons should take to maintain physical distancing.
    • Post signs informing patrons of their responsibility to stay home when presenting symptoms.
    • Mark off six feet spacing for patrons standing in line or checking out.
    • Space kiosk/register six feet apart or use every other station.
    • In retail spaces where employee/customer distancing cannot be maintained, a physical barrier should be used (plexiglass panel).
  • If bathrooms are in use, use greeters to limit numbers of patrons/employees using facilities at one time and to ensure handwashing.
  • In seated venues, assure proper spacing between attendees by:
    • Pre-scheduling of seats to allow for spacing.
    • At least two empty seats (or six feet separation) between parties in any row.
      • In the case of bowling alleys, use every other lane to allow for physical distancing.
  • Alternate rows between patrons by blocking off or removing the row.

Employers and Employees

  • Stagger shifts and schedules for employees.  
  • Take breaks and meals outside or where proper physical distancing is attainable. 
  • Close common areas (e.g. breakrooms, meeting rooms, etc.)  where employees are likely to congregate and interact and occupancy of the room cannot be maintained. 
  • Increase physical space between employees at the worksite (e.g. moving desks six feet apart, having employees working at every other workstation, etc.) 
  • Increase physical space between employees in conference rooms:
    • Encourage virtual and phone meetings when possible.
    • Mark off six feet between seats around conference tables or leave two empty seats between employees.