As members of the Springfield Police Department, we are committed to providing quality service to our community through personal integrity, fairness, open communication and a helpful attitude.
Quality Service
We will provide quality, professional service to our community by:
Enforcing the law
Preventing crime, thereby improving the quality of life
Responding promptly to calls for service and other public needs
Conducting thorough investigations
Providing state of the art training and continuing education programs
Leading by example
Integrity
Having sound moral principles that earn the trust, respect, and confidence of the community and each other through:
Being honest, and demanding the same from each other
Living by the rules we enforce
Fairness
To provide equal treatment of all persons without prejudice or bias by:
Treating all persons with dignity and respect
Expressing compassion in our attitudes and in our communication
Ensuring consistency in decision making without favoritism
Communication
Sharing information and knowledge with the community, other agencies, and within our department as allowed by law through:
Actively listening to all concerned
Keeping crime victims informed about their cases and where to go for additional help
Educating the community about crime risks and prevention
Informing the community about the inner workings of our department
Encouraging the open exchange of ideas and information
Helpful Attitude
A helpful attitude is fundamental to earning the respect and confidence of the community. We will accomplish this by:
Treating people's problems as important
Being polite and courteous
Showing empathy and concern for the needs of others
Showing pride in our profession tempered by humility