We uphold the mission of Environmental Services while encouraging a healthy and sustainable work/life balance for all employees.
We will continue to give maximum effort while achieving proper levels of balance between our jobs, family, and health. We will do this by being intentional about our priorities and realistic about our capacity to implement and sustain new endeavors.

We create and sustain a workplace where supervisors are approachable, and employees show mutual respect for each other.
Employees will seek resolution to issues in a way that is free of rumors and based on truth. Concerns should be elevated quickly and acted upon immediately. We will be quick to complement and slow to criticize.

We strive to provide a safe, happy, productive place to work.
People will want to be part of this team because they are individually cared for and have an opportunity to serve others. We do work that matters to our community by leveraging the unique skills of our employees.

We communicate effectively with the community we serve
We serve the citizens of southwest Missouri and it is our duty to continually communicate the vital role we play in this community. We will not get tired of telling our story. Our customers are the reason we are here, and we will always listen well to each and every one of the stakeholders we impact.

We intentionally manage our finances in the best interest of our rate payers.
Our department will have a financial culture that is proactive, intentional, and consistent. All employees will have the appropriate levels of financial literacy and knowledge.

We maintain a high level of technical competency for all department staff.
We will support the educational and professional development of our staff. We will have technical credibility when dealing with members of the community or regulating agencies.

We recognize, appreciate, and reflect the diversity of the community we serve.
We are an organization that is committed to a belief that our citizens deserve dignity, respect, and equal opportunity and will strive to serve our entire community in a way that makes our services available to all.

We display a high level of Integrity within the Community
Our motives and decision making will be transparent, and we will respond to questions quickly and with a high level of customer service.

We make decisions that are in the best interest of our community for both the short and long term
We have served a critical role in the community for over 100 years and will continue to do so for the next 100 years. We will make decisions that are in the best interests of our community now and in the future.

We function Interdependently with other City Departments.
We are all part of the same organization. We will quickly address issues and will work to lift up other divisions and/or departments.

We communicate efficiently and effectively across the department.
We will devote ourselves to a schedule of meetings designed to facilitate open communication, celebrations, and healthy conflict.

We will be devoted to the Stewardship of our Natural Resources
We understand that protecting the natural environment is critical to providing a high quality of life for our citizens. We will strive to protect and enhance the quality of our Air, Water, and Land resources now and for future generations.

We work to achieve the Maximum Net Benefit from the Solutions we Implement
Our community has finite resources available to address many important issues. We will maximize the net benefit of the projects and programs we implement by considering the financial, environmental, and social impacts. We understand that we can achieve more value for our community by leveraging solutions that have multiple benefits.