Resolving a Complaint

  1. A complaint is filed in writing with the Commission Office.
  2. A copy of the complaint is furnished the person and/or organization accused of discrimination.
  3. A committee of 2 commissioners is appointed by the Springfield Commission Chairperson to investigate the complaint.
  4. The investigating commissioners will usually meet with the complainant and respondent and interview witnesses. However, the case can be dismissed due to jurisdictional limitations or non-cooperation from the complainant or respondent. If commissioners issue a No Probable Cause finding or if there is an Administrative Dismissal, all parties will be notified.
  5. The complaint can be settled at any time during this process. If probable cause is determined by the investigators, there is an endeavor to eliminate the discriminatory practice by conference, conciliation, and persuasion. (All proceedings from Step 1 through Step 5 remain confidential.)
  6. If the complaint cannot be resolved, the matter is referred to the Missouri Commission on Human Rights or Equal Employment Opportunity Commission with a Cause Finding. All investigative materials will be available to the state or federal agency.
  7. The state or federal agency will review each case, determine if more investigation is required, and make a Finding. If they conclude that discrimination occurred, they will attempt to conciliate. If attempt is unsuccessful, the case could then go to a Public Hearing. Complainant can request a Right to Sue Letter 180 days after filing the complaint with these agencies.