Why I am unable to add an attachment to my application template?

To attach a document successfully, ensure that the document you want to attach is closed and then check the following:

Attachment Type
Check that your document is listed as the Attachment Type that the City of Springfield requires.
For example, if the error message reads “The following attachment types are missing: Résumé,” check that your corresponding document’s Attachment Type is listed as Résumé and not Other, Cover Letter, or any other Attachment Type.
File Type
If you receive an error regarding the file type, check that you are attaching a file with a valid (acceptable) file extension.
File Size
Attachments that are larger than ten (10) megabytes are not accepted. If your file is larger than five (5) megabytes, you should reduce the file size. If you are still unable to attach the file after following these steps, try deleting the cookies from your web browser or attempt to attach the file from a different web browser.

Show All Answers

1. How do I apply for a job?
2. I am a current employee of the City of Springfield. How do I apply for City job opportunities?
3. How can I be sure my application was received?
4. What web browser should I use?
5. When I try to create an account or update my email address, I receive the message "Email not available!" What does that mean?
6. What if I share my email address with another person?
7. Can I share my account with my spouse, relative, friend, etc.?
8. I requested a reset password link but have not received it. How long does it normally take to receive this via email?
9. I need a new password, but no longer have access to the email address where the rest password email was sent. What do I do?
10. Why I am unable to add an attachment to my application template?
11. Can I make updates or corrections to my application?
12. I am trying to submit/confirm my application, but I am unable to proceed. The system keeps taking me back to the application steps. Why is that?
13. How do I find the status of my application and what does my status mean?
14. I missed the application deadline. Can I still apply?
15. How does the Human Resources Department determine if I qualify for this job?
16. Does the City require drug testing, background checks, credit checks, etc.?
17. Is there anything that I can do to prepare for an oral exam / interview?