I am trying to submit/confirm my application, but I am unable to proceed. The system keeps taking me back to the application steps. Why is that?

In order to submit the application successfully, all required fields, questions, and attachments must be supplied.  If you see a red exclamation mark next to a section, please click on the section to complete missing information.

For example: NEOGOV Questions

Also, check for red text within the section indicating what information is missing.  Ensure that all questions marked as required (designated by an asterisk *) have been answered.

For example:  

NEOGOV Required Field

If you did not answer some of the questions because they did not apply to you, but the question is required, you must type “N/A” into the text box.

For example, if the question is: “If you answered yes to the question above, please explain.” and you answered “No” to the previous question, type in “N/A”.

Once all questions have been answered and all documents have been successfully attached, you are able to submit your application.


Show All Answers

1. How do I apply for a job?
2. I am a current employee of the City of Springfield. How do I apply for City job opportunities?
3. How can I be sure my application was received?
4. What web browser should I use?
5. When I try to create an account or update my email address, I receive the message "Email not available!" What does that mean?
6. What if I share my email address with another person?
7. Can I share my account with my spouse, relative, friend, etc.?
8. I requested a reset password link but have not received it. How long does it normally take to receive this via email?
9. I need a new password, but no longer have access to the email address where the rest password email was sent. What do I do?
10. Why I am unable to add an attachment to my application template?
11. Can I make updates or corrections to my application?
12. I am trying to submit/confirm my application, but I am unable to proceed. The system keeps taking me back to the application steps. Why is that?
13. How do I find the status of my application and what does my status mean?
14. I missed the application deadline. Can I still apply?
15. How does the Human Resources Department determine if I qualify for this job?
16. Does the City require drug testing, background checks, credit checks, etc.?
17. Is there anything that I can do to prepare for an oral exam / interview?