I need a new password, but no longer have access to the email address where the rest password email was sent. What do I do?

If you don’t have access to the email address listed on your account, you will need to contact the technical support team for assistance. For security reasons, the reset password email is sent only to the email address associated with your account. The technical support team will ask you a series of questions to verify your identity, and then update the email address on the account as appropriate.

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1. How do I apply for a job?
2. I am a current employee of the City of Springfield. How do I apply for City job opportunities?
3. How can I be sure my application was received?
4. What web browser should I use?
5. When I try to create an account or update my email address, I receive the message "Email not available!" What does that mean?
6. What if I share my email address with another person?
7. Can I share my account with my spouse, relative, friend, etc.?
8. I requested a reset password link but have not received it. How long does it normally take to receive this via email?
9. I need a new password, but no longer have access to the email address where the rest password email was sent. What do I do?
10. Why I am unable to add an attachment to my application template?
11. Can I make updates or corrections to my application?
12. I am trying to submit/confirm my application, but I am unable to proceed. The system keeps taking me back to the application steps. Why is that?
13. How do I find the status of my application and what does my status mean?
14. I missed the application deadline. Can I still apply?
15. How does the Human Resources Department determine if I qualify for this job?
16. Does the City require drug testing, background checks, credit checks, etc.?
17. Is there anything that I can do to prepare for an oral exam / interview?