Emergency Communications

Fast Facts...

The Emergency Communications Department:
  • employs about 70 people
  • has an annual, sales tax based budget of about $5 million, including salary and equipment for the City of Republic dispatchers

Purpose

The Springfield/Greene County 911 Center is the hub of emergency communications throughout both the city and county. Acting as the central base of incoming 911 emergency calls from the public, as well as outgoing communications to personnel in the field, the facility is the true "nerve center," incorporating a cooperative interaction of cutting edge technology and a highly trained work force. This combination of skilled employees and ever-changing technological capability ensures that the citizens of the city and county can expect an efficient and professional response to any emergency-related contingency.

Services to the Community

The Emergency Communications Department answers all 911 calls in Springfield and Greene County, with the exception of the City of Republic. We dispatch for seven municipal police departments, 13 fire departments and the sheriff's department. Medical calls are transferred to one of the two ambulance companies in the county.

Mission Statement

The Emergency Communications Department is committed to efficiently and compassionately answering the public's call for emergency service response.

Our commitment will be demonstrated through:

  • Sensitivity to the dignity and service deserved by every citizen;
  • Awareness of the need for professional services;
  • Sustained superior service by an exceptionally trained, service-focused staff that is effectively equipped to provide efficient, cost-effective response by publice safety agencies.

vision 20/20 home

Contact Us

330 W. Scott St.
Springfield, MO 65802
417.829.6000