Frequently Asked Questions
- How do I find out what jobs are available?
A list of jobs which are currently open and for which the City is taking applications can be viewed on the City Employment page. The open jobs list is updated weekly.
- Who will see my application if I use iRecruitment?
Your application is on a secure Web server and will be available to the Human Resources Department and the interviewer(s) for the specific job opening for which you apply. If the same position becomes available in a different department or with a different supervisor, your application may be reviewed for that opening by the responsible supervisor. The City of Springfield does not share its database with other companies or localities.
- What if I do not have a computer or access to the Internet?
You may visit the Citizen Resource Center located in the Busch Municipal Building lobby, the City of Springfield's Human Resources department, public libraries, etc.
- Where can I complete an application?
Applications are accepted, online only, via iRecruitment and can be accessed through www.springfieldmo.gov. If you are a first time visitor, you will need to register within the iRecruitment site. If you are already registered, you can log into your account at any time. Once registered, you can create and/or edit your profile online. It is important to remember your iRecruitment user ID and password to access your account.
Once you have completed your application profile and attached corresponding documents, you may apply for any open position(s) for which you are qualified by clicking on 'apply now' in the column where the job is listed.
- Details entered when you apply will be used to evaluate your qualifications.
- Please ensure all fields on your applicant profile are complete and contain all requested information.
- Responses stating "See Resume" are not acceptable.
- All information must be completed whether you have attached a resume or not. Applications may not be considered if incomplete.
- All applications must be completed using iRecruitment. Paper applications and resumes will not be accepted.
- What if I do not have an e-mail address?
You can establish a free e-mail account using many online services such as Hotmail, Yahoo, Gmail or many others. Visit the site of your choice and follow their instructions.
It is important to remember the e-mail address you used when you established your iRecruitment account. If your e-mail changes, log into your iRecruitment account with your original e-mail address, and then update your e-mail address in your profile.
- I've been working for the City of Springfield for a long time. Why do I still have to register and fill out an application?
Applications are required of each person applying for a position. It is likely that you may have acquired additional qualifications, education and/or experience since you originally applied that should be considered. In addition, completing an online application ensures your experience and qualifications will be documented and ensures accurate applicant tracking information for every position. Since you are already a City employee, you will apply by clicking the appropriate button on the City Employment page. You must have your CityLink username and password ready to access your iRecruitment account information.
- What web browser should I use?
Recent versions of Internet Explorer, Firefox, and Safari are supported. Unfortunately, Chrome and Android mobile devices are not supported by iRecruitment.
- I missed the application deadline, can I still apply?
Once a job's closing date (deadline) has passed, no applications will be accepted. Please visit the City Employment page and apply for new job postings as they become available. If you placed a job posting in your jobs basket, be sure to apply before the application deadline.
- How do I print my application?
Because your account information, job application history, and status are available 24/7 in iRecruitment, you can skip the printing and save paper and ink costs!
If you do have need for a printed copy, the best option is to use your browser's print function. In order to get a full print out of your application, you will need to print all screens.
- Why do you only use an online system for employment and staffing for the City of Springfield?
- Benefits of the online process for applicants, hiring departments and the City of Springfield far outweigh any advantages of a manual application process. These include:
- more information for applicants, including the status of the position(s) for which they have applied, updates to job postings, and the ability to update their profiles online
- 24/7 access from any Internet connection
- process to fill a position is more efficient, requiring less processing time
- reduces redundant work of processing, printing, copying and distributing paper applications and resumes
- eliminates the risk of not receiving or misplacing an application
- more consistent applicant tracking information
- ability to search and utilize applications on file
- Do I have to register each time I want to apply online?
You only need to register within iRecruitment once. It is important to remember your e-mail and password with which you originally registered your account so you can log into the system any time to view or make updates to your profile and to apply for jobs.
- What do I enter as the end date for my current job?
If you are still working at your current job and don't yet have a planned ending date, simply leave the field blank.
- When I click on the 'job posting ID', there is no "APPLY NOW" button. What's wrong?
Most likely you have already applied for the job. Click the iRecruitment home page link and review the jobs for which you've applied. If you've applied for more jobs than are showing on the home page, click the "Full List" button.
- Why do I get an error message when I click the web browser back button?
iRecruitment is designed to navigate by using the forward and back buttons within the application, rather than your browser's forward and backward buttons. Using the browser's buttons to navigate will generate an error, requiring you to log out of the iRecruitment application.
- Can I save my application before I finish completing it?
No, you will not be able to save your application and then go back to where you left off at a later time to submit. iRecruitment will time out after 30 minutes of inactivity.
- What is the status of my application?
Log into your iRecruitment account using the e-mail and password with which you originally registered. Click on "Full List" within the "Jobs Applied For" section. You will see the current status of your application in the "Status" column.
- I want a career with the City of Springfield. How do I get started?
The first step on the road to a City of Springfield career is to apply and test for a City job. Every week the Human Resources Department opens new recruitments for different jobs which may have different recruitment time-frames. Employment applications for these jobs are available during recruitment periods only.
- The job I want isn't posted can I still apply?
No, the City only accepts applications for positions that are posted/open for recruitment.
- How will I know if a job is open for recruitment?
To find out which jobs are open for recruitment visit iRecruitment from the City Employment page and conduct a search for posted positions.
- Must I live within City boundaries to apply/work for the city?
Applicants do not have to live within City boundaries to apply. Only Department Directors are required to live within City limits, unless otherwise approved.
- How do I find out about the job duties, requirements and type of exam for the job that I am interested in?
Each job for which we are recruiting has a Job Posting ID link. By clicking the Job Posting ID link, you can access information pertinent to the vacancy such as:
- salary range
- job duties
- minimum requirements of the position
- special requirements
- application deadline
A job's education and experience requirements are stated on the Job Posting ID. Read the requirements carefully. The job may require certain education and/or experience, a license and/or certification, and knowledge and/or ability in specific areas. The information is helpful in determining if you meet the minimum requirements of the job.
- How does the Human Resources department determine if I qualify for this job?
Generally, a recruiter will review the application materials for primarily two reasons:
- to determine if a candidate's education and experience qualifies him/her to take a written exam and/or interview
- to evaluate a candidate's education and experience and determine if he/she is qualified to do the job. In either case, it is very important that you complete the application materials thoroughly. Do not type "see resume" in the online application fields. Applications may not be considered if incomplete.
Your qualifications will be evaluated based on the information you provide in your application materials. Therefore, be sure to include paid and voluntary work experience that is pertinent. Also include other information that is relevant to the job, such as licenses, certification and any other applicable special qualifications.
Be aware that qualifications above the minimum requirements may be necessary to qualify you to proceed to the next phase of the recruitment process based on the quality and quantity of applicants. Higher screening criteria may include:
- additional years of required experience
- specific licenses or certifications
- and additional educational requirements
Recency and stability of experience are also frequently considered.
- Why didn’t I get an interview or get scheduled for an exam if I met the requirements on the posting?
The job posting typically only outlines minimum qualifications. Due to the quantity and quality of applications received for open recruitments, it is often necessary for the recruiter to screen beyond the minimum requirements of the posting. Recruiters may screen for additional years of required experience, specific licenses or certifications, and additional educational requirements as well as recency of experience and stability of employment.
- What are the various types of testing or exams I might have to take?
Exams are developed based on the actual job duties. Depending on the knowledge, skills, and abilities required for the job, the exam may consist of written tests, skills tests, simulation exercises, oral presentations, oral exam/interviews and/or assessment centers.
- Is there anything that I can do to prepare for an oral exam/interview?
Be prepared by finding out as much as you can about the position.
- Review the job description.
- Be prepared to talk about your past experience, education, skills and abilities as they relate to the position. Past experiences can include customer service, high public contact, and other related experience applicable to the position you are interested in. Don't forget related educational experiences!
- Be sure to fully explain your skills and abilities even if the interviewer is familiar with your background and resume. Don't assume that an interviewer will just know that you are the best candidate.
- If you do not hear or understand a question, ask the interviewer to repeat it.
- Practice before the interview. Anticipate questions you may be asked and practice answering them out loud prior to the interview.
- Dress appropriately - always be well groomed.
- Be prompt - plan to arrive early for the interview to allow time to find parking, to locate the appropriate office, and to complete any necessary paperwork.
- Remember to maintain good posture and body language.
- Finally, just try to relax.
- I've applied, tested and/or interviewed, what happens now?
If you have successfully passed the testing and the interview process, your name is placed on an eligibility list. Eligibility lists contain the names of the individuals that are listed or ranked by test score and who a supervisor may hire for his/her open vacancy. Supervisors will be given the names of top candidates they can consider for the job vacancy. Individuals may be asked to come in for a second interview, departmental tour, etc.
You can log into your iRecruitment account to check the status of your application. Your application will be updated throughout the recruitment process. You are encouraged to apply for any open recruitment that you still have an interest in and for which you are qualified.
- Does the City require drug testing, background checks, credit checks, etc.?
The City of Springfield conducts pre-employment drug testing on all applicants that are made contingent job offers. In most circumstances, applicants must report to the testing site within 24 hours of being made a contingent job offer. All job offers are contingent upon successfully passing the later phase of our pre-employment screening process which may include; a mandatory pre-employment drug test, a criminal background check, credit check, and references.
- Does the City give veteran’s preference?
Yes, applicants who present evidence showing honorable service in the armed forces of the United States or placement on the reserve list who have met the minimum requirements imposed for each test and who have received at least the passing grade required for eligibility, shall have added to their earned gradings an additional five (5) points on the basis of 100. Veteran's preference only applies to entrance examinations. Credit is allowed in the case of "honorable" or "general under honorable conditions" discharges. Applicable documentation will need to be provided to the Human Resources office, which may include DD-214 and a certificate from the Veteran's Administration.
- What type of benefits does the City offer?